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reune.me

Everything clear before getting together.

Find answers before buying and after preparing your invitation.

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Frequent questions

28 answers found

Before you buy

6 questions

Pricing, previews and what's included.

What can I do for free?
before purchase

You can create and preview your invitation for free. A one-time payment activates your sharing link.

How much does it cost, and is it a subscription?
before purchase

The agreed price is $249 MXN per invitation as a one-time payment. It is not a monthly subscription. Available currency and the final amount must be shown before checkout.

What's included with my invitation?
before purchase

The planned product includes a digital invitation, map location, calendar, RSVPs and a dashboard for editing and managing guests. These are planned features; not all are available yet.

Do my guests need to install an app?
before purchase

The invitation is designed to open from a link in a phone, tablet or computer browser. No dedicated app installation is planned.

Do I need an account to try or buy?
before purchaseTo be defined

You don't need an account to try it. When you're ready to continue to payment, we'll ask for your email and mobile number. After payment is confirmed, you can open your panel with a code sent to your email.

Which events can I use Reune.me for?
before purchase

The current categories are birthdays, gatherings and seasonal celebrations. Browse their themes before choosing a style for your event.

Create and personalize

4 questions

Themes, photos and drafts before sharing.

Can I change the design after I start?
before purchaseTo be defined

The planned flow lets you choose a theme and review the invitation before sharing. Changing themes after payment, and preserving photos or adjustments when doing so, still need a final rule.

Can I add my photos and a personal message?
before purchaseTo be defined

Yes. Add a message and up to 3 JPG or PNG photos, up to 10 MB each. The first will be your cover. We adjust your photos so they load faster.

Is my draft saved if I close the page?
before purchaseTo be defined

Yes. Your draft and photos stay in the same browser for 7 days after your last edit. Find it under “my invitations”. Clearing your browser data could remove it.

Can I continue my draft on another device?
before purchaseTo be defined

Cross-device recovery is not defined yet. A draft stored only in your browser cannot automatically be recovered on another phone or computer.

Payment and activation

5 questions

Payments, public links and checkout questions.

Which payment methods and currencies will be available?
before purchaseTo be defined

We're testing card payments through Stripe in USD and MXN. You'll see the currency and total before paying. No real charges are made during testing.

I've paid. How do I activate and share my invitation?
after purchaseTo be defined

Your invitation becomes active once payment is confirmed. Check your email for a sign-in code to open your panel, add guests and share their personal links.

My payment is pending, or I closed the page. What should I do?
after purchaseTo be defined

Check the payment status before trying again. If you closed the page, return to your invitation in the same browser and choose “check payment status”. Please don't pay again while it is being checked.

What if I'm charged twice or the payment fails?
after purchaseTo be defined

Activation must prevent duplicate operations. The process for reviewing charges, failed attempts and adjustments is not defined yet. Keep the transaction receipt; the support channel will be published once confirmed.

Are there refunds if I cancel or don't use the invitation?
before purchaseTo be defined

The cancellation and refund policy is not defined yet. We cannot promise an automatic refund or a timeframe until that policy is approved and available before purchase.

Access and editing

4 questions

Dashboard access, recovery and updating details.

How do I access my dashboard after purchase?
after purchaseTo be defined

Open “my invitations” and enter the email used for your purchase. We'll send you a sign-in code. In the same browser, you can stay signed in without requesting a code each time.

How do I recover access if I lose my email or link?
after purchaseTo be defined

Access recovery is not defined yet. We must verify that you purchased the invitation without exposing your data or your guests' data. Do not share passwords or private access links.

Can I edit the invitation after sharing it?
after purchase

Yes. Update the details in your panel and keep the same link. Save your changes so guests see them when they reopen the invitation.

Can someone else help me manage the event?
after purchaseTo be defined

Shared access and collaborator permissions are not defined yet. Until that mechanism exists, we do not recommend sharing private credentials.

Guests and tasks

5 questions

RSVPs, plus-ones and personal instructions.

How will I add guests and plus-ones?
after purchase

Under “guests & RSVP”, add your guest's name and the number of plus-ones they can bring. A mobile number is optional. Each guest gets a personal link to respond.

How do I send the invitation on WhatsApp?
after purchaseTo be defined

From your panel, share each guest’s personal link by WhatsApp or SMS, or copy it to send anywhere you like. You choose when to send it. Responses are saved in Reune.

How do guests RSVP, and where do I see who's attending?
after purchaseTo be defined

Each guest opens their personal link to RSVP and chooses how many plus-ones to bring, up to the number you assigned. See their responses under “guests & RSVP”.

Can I ask someone to bring food or help with a task?
after purchase

Yes. Assign tasks like bringing ice or helping with food. Each guest can accept or decline a task from their personal link, separately from their RSVP.

Will guests be able to change their response or plus-ones?
after purchaseTo be defined

Response changes, plus-one limits and the RSVP deadline are still to be defined. Those rules must be clear before invitations are sent.

Duration and privacy

4 questions

Availability, personal data and event changes.

How long will my invitation remain available?
before purchaseTo be defined

The exact duration and data deletion date are not final. Invitation and dashboard availability must be shown before purchase. They should not be assumed to remain available forever.

Who can see my data and my guests' data?
before purchaseTo be defined

The design will separate shareable content from private organizer and guest data. Permissions and the privacy policy still need definition and validation. Do not publish credentials, phone numbers or private information in a public link.

What happens if I reschedule or cancel the event?
after purchaseTo be defined

Date editing is planned, but its effects on availability, calendars and responses still need definition. Cancellation notifications and payment consequences are not defined either.

Can I download my guest list before it is deleted?
after purchaseTo be defined

Download the guest list from your panel as a CSV file, which you can open in a spreadsheet. Data deletion dates are still to be defined; recovery of a deleted list is not guaranteed.

Is your case more specific?

The support channel will be published once confirmed.